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Popular:

123 answers across 19 topics

General information and registration

6 questions

Before travel

11 questions

Travel

8 questions

Parking

7 questions

Payment and pricing

9 questions

eGO loyalty program

12 questions

Charging

7 questions

Insurance and help

5 questions

"Refer Friends" Program

2 questions

SPARK Pro membership

7 questions

Recharged Membership

3 questions

Supercharged Membership

5 questions

Long-term offers

8 questions

SPARK with A1 plan

10 questions

SPARK for Business

4 questions

Invoice

1 question

Account and Personal Data

3 questions

No Accident Penalties (3 items)

7 questions

Possible situations and how to resolve them

8 questions

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How can we help?

General information and registration

What is SPARK?

What do I need to know about SPARK electric cars?

What should I know if I’m driving an electric car for the first time?

What is the possible range of the cars in SPARK?

How to register in SPARK?

What is the SPARK registration fee?

Before travel

Should I inspect the electric car before the trip?

How to start a SPARK electric car?

How to take the cable out from the car?

What should I do if I left (or found) something inside a SPARK electric car?

How do I find a SPARK electric car?

How long does a SPARK reservation last? Can I cancel or extend it?

Malfunction cases when you shouldn’t use the car

Is it allowed for another person to drive a SPARK electric car using my profile or while I have rented the car?

How to lock and unlock SPARK?

Do I have to return the SPARK car to the same place I picked it up?

What documents and equipment will I find in the SPARK electric car?

Travel

SPARK affiliated parking locations

Do I need to pay for a vignette to travel outside of Sofia or Plovdiv?

How to travel with children in SPARK?

Am I allowed to take pets on board of SPARK?

Can I smoke cigarettes (tobacco or e-cigarettes) in SPARK?

Am I obliged to have the SPARK electric car washed?

What should I do if the battery of the SPARK electric car is almost out of power?

How to enter private parking zones?

Parking

SPARK affiliated parking locations

Parking at Sofia Airport “Vasil Levski”

Parking at malls

What are the parking fees in Sofia and Plovdiv?

Parking in purple parking zones

How to enter private parking zones?

Do I have to return the SPARK car to the same place I picked it up?

Payment and pricing

How is the fare for my SPARK trip calculated?

What’s included in the price?

How to get SPARK for the whole day?

What is the weekend daily rate?

Are there any additional costs when using SPARK?

How do I pay for my SPARK trips?

Where can I find a log of my previous journeys and payment history?

My trip wasn’t paid due to insufficient card balance

What are the parking fees in Sofia and Plovdiv?

eGO loyalty program

Wolt Campaign

“Colored zones with eGO” campaign

What are eGO points?

How do I join the new loyalty program if I am a new or existing customer?

How many points do I have and what can I use them for?

Why didn’t I receive eGO points?

What happens with my eGO points if my account is temporarily deactivated?

Can I exchange my eGO points for their monetary equivalent or transfer them to another user?

Where can I see the rewards I have redeemed?

Terms for the Use of Partner Vouchers – Ozone

Promo Code Terms of Use – Next Level

Terms for the Use of Partner Codes – Flais

Charging

Charging isn’t starting

How to charge a SPARK electric car?

How to take the cable out from the charge input?

How to find Eldrive charging stations?

Where to take cable Schuko from?

Am I allowed to recharge a SPARK electric car at home?

Recommendations when charging an electric car

Insurance and help

When does an insured event occur?

Are SPARK electric cars insured against theft or traffic accidents?

What should I do if I get involved in a road accident?

In which cases the insurance has no coverage?

What do I do if the SPARK electric car has broken down during my session?

"Refer Friends" Program

How does the “Refer Friends” Program work?

For how many trips can I use the received gift voucher?

SPARK Pro membership

What is SPARK Pro Membership?

What are the benefits of SPARK Pro membership?