Question 1

How to use SPARK for a few days?

Accepted Answer

You can use SPARK cars for as long as you need. If you plan to cover more distance, consider **long-term offers with included kilometers at a fixed price**.

To select a long-term offer, log into the app and choose a car from the map. Then select "Long Term Offers" to view the available packages for 1, 2, 3, 5, 7, 14, or 30 days.

When choosing a long-term offer, you'll be charged the full price upfront when unlocking the vehicle through the app.

It's important not to end your user session. Lock the electric car using the key or remote control to keep it reserved for the duration of your purchased package.

See the prices of the long free offers for different electric vehicles **here**.

Question 2

What are the daily packages?

Accepted Answer

With the daily packages, traveling for a longer period is **more cost-effective**. They are offered for 1, 2, 3, 5, 7, 14 and 30 days and come with included kilometers.

You can learn more about the daily packages and long-term travel in the **Long-term offers** and “**Long-term rental**” sections.

Question 3

How do I activate a long-term offer?

Accepted Answer

• Select a car from the in-app map.
• Click on "Long-Term Offers."
• Choose the desired offer, considering the included kilometers and price.
• Unlock the car to start the countdown.

Question 4

How do I pay for a long-term offer?

Accepted Answer

Payment is made upon purchasing a long-term offer. The package is activated as soon as you unlock the car. While the package is active, you can view details about it in the app, including the period, trip start time, and duration.

Question 5

How to purchase a few long-term offers?

Accepted Answer

If you wish to extend your trip, you can purchase a new long-term offer while your current one is still active. You may extend your trip multiple times.

To extend your long-term package, click "Extend long-term package," select a new package, and click "Extend." Your new package will begin immediately after your current package expires.

**Example:** You plan a 7-day trip. You activate a 3-day package. While it's still active, you purchase a 2-day package. Then, while the second package is active, you purchase a third 2-day package.

The extended package's amount will be charged to your payment card immediately upon confirmation. In the mobile app, you can view your package details at any time, including the duration, trip start date, and remaining validity.

Question 6

Can I cancel the long-term offer?

Accepted Answer

After activation of the long-term offer, the amount is non-refundable. The package is not transferable to another user. The trip can be completed earlier than the end of the long-term offer period by ending the session with a click on "End your session". Note that if you end the session, the package is canceled, and you cannot continue using it.

Question 7

How do I prepare for an out-of-town trip with SPARK?

Accepted Answer

If you plan to travel with SPARK outside the city, follow these recommendations:

• **Choose a model with high mileage.**

• **Plan your route around charging stations.** SPARK customers charge for free at Eldrive stations. At other stations, you may need to pay a fee.

• **Bring a Schuko cable.**

• **Remember that air conditioning and heating, as well as your driving style, can impact battery charge.**

Question 8

Do I need to pay for a vignette to travel outside of Sofia or Plovdiv?

Accepted Answer

No. All cars at SPARK have paid vignettes so you can travel with peace of mind on the intercity road network.